Accessibility Tools for All Our Courses

Frequently Asked Questions

What is Coronavirus /Covid-19 Training?

This online Covid-19 training course provides you with the essentials you need to know, together with links to the latest government, Care Quality Commission (CQC) and NHS updates.

How to get a Coronavirus/Covid-19 certificate?

If you sign in to your account on Click before you take this COVID-19 Training Course, you will be able to take the COVID-19 assessment and immediately access/download your COVID-19 certificate upon completion.

Where to get a Coronavirus /Covid-19 certificate?

Grey Matter Learning gives out this Coronavirus / COVID-19 Training Courses online for free as simply a way of giving something back, so you can experience our online learning without committing to one of our unlimited learning packages. We have other free courses for you to try here.

Is this Covid-19 course WHO certified?

No it is not WHO certified, but it is CPD certified.

What approvals do these courses have?

Grey Matter Learning is a Skills for Care Centre of Excellence and, as such, has been scrutinised by the Sector Skills Council for the quality of our methods and materials.

Can I enrol on a course? Can anyone enrol on a course?

This COVID-19 Essentials online course has been designed specifically for Care and Support Workers working in a social care setting. It may also be useful to a wider audience of people who would like to know more about COVID-19.

Will I be able to attend this training completely online?

Absolutely! Grey Matter Learning is a social care eLearning technology company, providing a blend of online and face-to-face/webinar training solutions. For our online learning system, we use ‘Click’ for Social Care Online Training. If you’re interested in our Online learning services, you can find out more from this page.

How long will it take me to complete this course?

On average, this COVID-19 Training course should take around 30 minutes. Find out more here.

Do your COVID-19 courses have any time limit?

Things are changing and we have updated the course many times since its release early in 2020. SO it is always worth revisiting the course and refreshing your knowledge. With that said, you can take this course according to your preferred time. There is no time limit.

How can I unenrol from an online coronavirus care course?

If you are using the free course there is no need to enrol or unenrol. If you have logged into Click and subscribed, you can just remove the course from your portfolio. However, if your manager has added the course to your profile, you cannot remove it or unenrol.

I’ve completed a course and couldn’t get my certificate, How should I proceed?

The fastest way to get your certificate is to subscribe and then complete the assessment, after which you can download your certificate.

Are your social care training centers still operating face-to-face?

Currently, NO. When the government guidance changes we will review accordingly.

Does completing one of your courses mean that I have passed my Care Certificate?

Any training provider that suggests that completing their training means you have completed the Care Certificate should be treated with extreme caution.  ONLY an employer can issue the Care Certificate following the observations of real work duties and why Click has observation recording, evidence adding and conversation-facilitating features for supervision built-in.